Click the “Account” link at the top and sign in to check your order status.

Please contact customer service if you wish to change or cancel your order.

Click the “Account” link at the top and sign in, click the “Order History” tab, and select the order you wish to track, then click the “Shipping Details” tab.

Click the “Account” link at the top and sign in, click the “Order History” tab, and select the order you wish to track, then click the “Shipping Details” tab. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “Account” link at the top and sign in, click the “Order History” tab, and select the order you wish to track, then click the “Shipping Details” tab. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.

Click the “Account” link at the top and sign in, click the “Order History” tab, and select the order you wish to track, then click the “Shipping Details” tab. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

If an item you ordered is out of stock, customer service will contact you and review the options available to you.

If an item remains out of stock for 90 days or is discontinued, you will once again be contacted by customer service and a refund will be issued.

Click the “Account” link at the top, then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “Account” link at the top and sign in to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click here to reset your password.

Refunds can be issued on products returned within 60 days of shipping and in the condition (not worn, no perfume, pet hair, etc.) they were sent. As with exchanges, it is at our discretion to determine the condition of the product upon its return.

Shipping and Handling charges are nonrefundable on orders that are accurately processed and/or delivered.

Items must be reported lost or missing within 90 days of shipping to receive a refund.

All refunds will be credited to the original payment source. If the original payment source is unavailable, a refund check can be mailed to the billing address provided on the order or an electronic gift certificate can be issued.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

We will accept any merchandise for exchange if it is returned in the condition it was sent (not worn, no cigarette smoke or perfume , pet hair, etc.) and returned within 60 days of shipping. It is at our discretion to determine whether the product is returned in the condition it was sent out. Philadelphia Soul/BandMerch is not responsible for postage charges incurred by customers exchanging merchandise.

• CD’s, DVD’s may only be returned if the factory seal is in-tact or if they are damaged or defective.
• No exchanges or returns are honored for clearance items. All sales are final.
• No refunds or exchanges for board shorts or underwear for any reason. All sales are final.
• We reserve the right to issue store credit for exchanges of discontinued items.

Refunds can be issued on products returned within 60 days of shipping and in the condition (not worn, no perfume, pet hair, etc.) they were sent. As with exchanges, it is at our discretion to determine the condition of the product upon its return.

Shipping and Handling charges are nonrefundable on orders that are accurately processed and/or delivered.

Items must be reported lost or missing within 90 days of shipping to receive a refund.

All refunds will be credited to the original payment source. If the original payment source is unavailable, a refund check can be mailed to the billing address provided on the order or an electronic gift certificate can be issued.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Account” link at the top and sign in to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

You can cancel your order and receive a full refund prior to the order being processed. If the order has been processed and shipped we will refund your order minus the shipping charges once the merchandise has been returned. We reserve the right to cancel any order at any time.

Please create an account by clicking the “Account” link at the top and sign in. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

We do accept credit/debit cards.

We do not accept COD, Paypal, Checks or Prepaid Gift Cards.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

We will accept any merchandise for exchange if it is returned in the condition it was sent (not worn, no cigarette smoke or perfume , pet hair, etc.) and returned within 60 days of shipping. It is at our discretion to determine whether the product is returned in the condition it was sent out. Philadelphia Soul/BandMerch is not responsible for postage charges incurred by customers exchanging merchandise.

• CD’s, DVD’s may only be returned if the factory seal is in-tact or if they are damaged or defective.
• No exchanges or returns are honored for clearance items. All sales are final.
• No refunds or exchanges for board shorts or underwear for any reason. All sales are final.
• We reserve the right to issue store credit for exchanges of discontinued items.

Refunds can be issued on products returned within 60 days of shipping and in the condition (not worn, no perfume, pet hair, etc.) they were sent. As with exchanges, it is at our discretion to determine the condition of the product upon its return.

Shipping and Handling charges are nonrefundable on orders that are accurately processed and/or delivered.

Items must be reported lost or missing within 90 days of shipping to receive a refund.

All refunds will be credited to the original payment source. If the original payment source is unavailable, a refund check can be mailed to the billing address provided on the order or an electronic gift certificate can be issued.

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the “Account” link at the top and sign in to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “Account” link at the top and sign in to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you may do so on the checkout page.

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand.” Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow.” You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “Checkout” link at the top or the “View Cart & Checkout” link on the left to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Please click here for our company contact information.